Privacy Policy

At Zuvva.E, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, mobile applications, and EV charging network.

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, phone number)
• Payment information (credit card details, billing address)
• Vehicle information (make, model, VIN for compatible features)
• Location data when using our station finder or navigation features
• Charging session data and history
• Communications and correspondence with our support team

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing payments and managing your account
• Sending you service-related communications
• Improving our products and services
• Analyzing usage patterns and trends
• Complying with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations
• Business partners for integrated services
• Law enforcement when required by law
• Other parties with your explicit consent

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. This includes encryption of data in transit and at rest, regular security assessments, and access controls. However, no method of transmission over the Internet is 100% secure.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access and receive a copy of your data
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Withdraw consent where applicable

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website and applications. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

7. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@zuvva.e
• Address: 45 Renewable Avenue, Hwange, Zimbabwe
• Phone: +263 123 456 789

For general inquiries, visit our Contact page.